We strive to keep all of our wonderful Free Birdees customers happy. If you have an issue for any reason, please contact us at firstname.lastname@example.org. We respond to all inquiries and are dedicated to providing excellent customer service.
IMPORTANT: Prior to removing the tags and washing your new Free Birdees clothing, please ensure you are satisfied with the fit on your little one, especially if you are not used to snug fitting (non flame-resistant) sleepwear.
All return items must have the original tags and packaging attached. For hygiene reasons, we cannot accept used or washed clothing. We’re a small family business, so appreciate your support.
Where are your clothes made?
Pretty much all of the bamboo viscose clothing on the market today is manufactured in China, including ours! They have the best quality and the most robust supply chain, from raw materials to sewing workmanship. Since we wanted to ensure we produce the highest quality products, our team spent over 2 years to find the most sustainable and highest quality vendor partners that treat their employees with respect and pay fair wages.
Do you spray flame retardant on your fabric?
Free Birdees is an eco-friendly and baby friendly brand, so we do not spray flame resistant chemicals on our fabrics. Because of this, we adhere to strict CPSC (Consumer Product Safety Commission) regulations requiring snug fitting clothing for sleepwear.
What is the difference between a footie and a coverall?
- Do your Footies, Coveralls, and Newborn sets have built-in mittens?
Yes, these styles all have fold-over gloves to help with baby’s scratching. They are included in sizes up to 6-12 Months.
What sizes do you carry?
- When do you release Family Holiday Pajama prints?
We typically start pre-selling our Matching Family Holiday Pajamas September each year.
What matching children’s accessories do you produce?
In addition to our baby and children’s newborn gift sets, footies, coveralls, dresses, and rompers, we also produce matching girls hair bows, fitted crib sheets, boys boxers, and girls underwear. We also have a variety of children’s blankets starting with swaddling blankets for newborns, stroller blankets, toddler blankets and double layered throw blankets for the entire family to snuggle under.
When will you restock current prints?
- I missed my opportunity to purchase a print design, it’s all sold out, how can I purchase that item?
We are an eco-friendly company and are constantly looking for ways to ensure we have the best quality bamboo viscose children’s clothes in the market. We want to make sure they last for a long time and encourage the re-sale of gently used items on BST (Buy, Sell, Trade) groups. It brings us joy to see that our products maintain its condition and value and can continue to be enjoyed and passed down to others. One BST group we recommend is the Free Birdees Flock Resale Club Facebook Group.
- Do you have solid colors available year-round?
Our solid color styles are always in high demand. We think of them as our essentials collection and will keep restocking them as long as the color maintains its popularity. Solid colors are available in Baby & Children's Newborn Sets, Baby Footies, Baby Coveralls, Baby and Toddler Blankets, Hair Bows, and Baby Pajamas.
Shipping, Order Details, Payments
- Where do you ship from?
All orders ship from our warehouse just north of San Francisco, CA. Please visit our shipping policies for more details. During holidays and new launches, you might experience a small delay.
- Do you offer Free Shipping and Returns?
We are so confident that you’ll love our super soft baby clothes that we offer both free shipping and free returns to ease any hesitation you may have to try our baby and children’s clothing. Refer to our Returns Policy for more details.
- Where is my order? The tracker says delivered.
We use USPS shipping exclusively, there is sometimes a time lag between USPS's tracker status change and when the package is actually delivered to you. Please give it a day or two after you receive the order delivery confirmation from USPS. In the majority of the cases, our customers have received their package, a day or two later. You should be getting it soon!
- Do you Ship Internationally?
At this time, we do not ship outside US addresses.
- Do you offer Gift Wrapping?
We are an eco-friendly company and try to minimize as much waste as possible, so we do not offer Gift Wrapping. We do offer a free notecard and provide a hand written note if provided when adding your item to the cart prior to checkout.
- My purchase is a gift and I don’t want the receipt to be included in the shipped package, can that be excluded?
We never include receipts and price information in shipping inserts.
Can I change my order?
If you need to change your order, please contact us immediately via email@example.com. We will try to accommodate your request as long as your order isn’t already processed and shipped.
- What payment methods are accepted?
We accept PayPal, Afterpay, and all major credit cards. All payments paid by e-Check through PayPal must clear in order for your order to be fulfilled.
Returns & Exchanges
- How do I make a return or exchange?
Returns are simple, we have detailed instructions on our returns page here.
Sizing and Fit
- Why do the pajamas seem snug fitting?
Our children’s sleepwear pajamas are intentionally designed to be snug fitting to adhere to strict children’s sleepwear guidelines.
- Should I upsize or downsize?
All of our clothes are designed true-to-size. We have spent countless hours fitting hundreds of children to design our products to fit true to size. We made sure to fit little birdees of all ages and height and weight percentiles.
- Do you have a recommended children’s size guide or baby size chart?
Babies and Children come in all sorts of shapes and sizes as they grow, so in some occasions the fit might not be 100% perfect. Please refer to our size guide for our recommendations. Size Guide
- Why do some of my items fit slightly differently?
We are always innovating in order to try and produce the best baby and children’s clothing on the market. During each production, we are constantly making small improvements from our customers' feedback. Snaps, zippers, and small details are often improved to ensure the highest quality available in current production standards.
Care and Washing
- How should I wash my Free Birdees products?
Sales, Clearance, Discounts
- Do you ever run Sales or Clearance events?
We are a direct to consumer brand that designs and manufactures the best quality baby and children’s clothes available at competitive pricing so don’t run many sales or clearance events. In the limited times that we do, be sure to join our Free Birdees Flock VIP Facebook Group or join our Free Birdees Rewards program to be notified of exclusive promotions.
- Do you have coupons?
- How does Free Birdees think about Social Impact?
- What Causes does Free Birdees Support?
- 1% for the Planet
- WWF (World Wildlife Fund)
- The Nature Conservancy
- The Thurgood Marshall Fund
- Color of Change
- Are you open to work with Collaborators and Influencers?
Most definitely! We love working with collaborators and influencers, just email us firstname.lastname@example.org.
- Do you do Wholesale?
Currently we only sell online on our website. If plans change we’ll be sure to make an announcement on our VIP Free Birdees Flock group.